If you’ve ever travelled to London, the iconic phrase, “Mind the Gap”, is something you’ve likely heard dozens of times as you ride “the underground.” The automated warning is heard thousands of times each day at every stop of the subway. The gap is significant and if the rider isn’t paying attention, they risk being harmed. The audio recording and painted words on the ground serve as the best option to solve the problem. When faced with a challenge—a gap that needs to be filled—the concept of “minding the gap” works for organizations as well. At MCS we have identified such [...]